Terms and Conditions

By booking a consultation with one of the team you agree to the terms listed below.

Your agreement of consultation will be directly with the homeopath. Please check you are happy with all of the details before you proceed with a consultation.

Robbins Homeopathy holds no liability

Homeopathy alongside mainstream healthcare:

Homeopathy works well alongside mainstream healthcare programs and medications. You will not be asked to come off medications during your treatment. You may be asked to go for additional health checks to see if your medications are still required.

Homeopathy is not instead of Accident and Emergency Care:
If you need emergency health care please contact your Doctor or Emergency Services.

Emergency Service

Robbins Homeopathy cannot provide an emergency service. If you need emergency care please contact your nearest emergency services.


You must be over the age of 18 to use this service.

Your agreement will be directly with the homeopath.

This consent form will cover the entire course of treatment that you use at Robbins Homeopathy.

You confirm that you have made this appointment in good faith and that you have the ability to accept or reject this care of your own free will and choice and are mentally competent to enter into this agreement.

You acknowledge that you are not representing an agency (private, governmental or otherwise) attempting to gather information without so stating [ie. you are not a reporter posing as a patient].

You understand the charges are to be paid on booking the consultation unless specific prior arrangements have been made or there is no charge. Cancellation refund is available if the appointment is cancelled at least 24-hours prior to the start time.

You will ensure that any photos or videos you send will not show nudity of private parts of the body of adults or children.

You consent to the homeopath holding records and personal information/disclosures that include any information you send & disclosures you make during appointments.

When the details are agreed by both parties, the homeopath will send the client an invoice for payment before the consultation begins.

The Consultation

The Consultation will take place at the time indicated if not immediately.

You will choose between:
A video consult or
An internet audio consult

You may be asked for photographs to see skin complaints.

Everything discussed at each consultation is confidential and will not be discussed with anyone who is not a team member unless I have your specific instruction to discuss your information with other health professionals.


You will be sent a prescription for your remedies after our consultation. You will be sent details of where to purchase them if you haven’t got the remedies yourself.

Confidentiality :

Robbins Homeopathy will not share your details. The homeopath you consult with will keep their records in accordance with their licencing laws.

Your health records will be held in a secure unit according to the data protection act.

You can ask for a copy of the chat conversation but please be aware that I will not be responsible for the security of the email service.

Health Notes:

I am required by law to keep your consultation notes for 7 years. These will not be shared with anyone unless the law requires us to submit information for the protection of life.


When you book a consultation using this service, your name and details will be added to my database.

You can opt out of receiving details about my services, news and courses and about learning more about homeopathy. You can choose to unsubscribe at any time.

Code of Conduct:

I abide by the Homeopathic Code of Ethics.


With the use of internet, video calls, messenger, emails or telephone calls, every reasonable precaution possible will be taken to ensure the privacy of your information, but it cannot be guaranteed across these technologies.

Local Jurisdiction

I abide by the jurisdiction, regulations and the laws of the country in which they abide. Please note that this may be different from the laws of the country in which you (the customer) abide.

Follow Up Consultations

This will be discussed with your homeopath to ensure the best way forward.

Data Protection

I comply with GDPR privacy policies for data protection regulation across Europe. Your information is treated confidentially, kept secure and shared with authorised bodies who need access only upon your understanding.


When you book a consult you will be agreeing with our terms and conditions and you will agree that you have read and understood this disclaimer.